Knowledge management is the process of identifying, creating, capturing, organizing, and sharing knowledge within an organization to improve its overall effectiveness and efficiency. Effective knowledge management can help organizations to innovate, solve problems, and make better decisions by leveraging the collective knowledge and expertise of their employees. It can also help to improve customer service, reduce costs, and increase productivity. Tools such as knowledge bases, collaboration software, and training programs can be used to support knowledge management initiatives. This template has eight icons with captions. You can easily add eight types of information to this template.