An empathy map is a powerful tool used to gain a deeper understanding of users' thoughts, feelings, needs, and behaviors. It consists of four quadrants: "Think and Feel," "See," "Hear," and "Say and Do." Each quadrant helps identify user perspectives and insights to inform product or service design. By creating an empathy map, you can step into the shoes of your users, uncover their motivations, and design solutions that truly resonate with them. Use this template to easily create an empathy map and enhance your user-centered design process.
